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CUSTOMER CARE

 

SHIPMENT & DELIVERY

All orders will ship within 1-4 business days of purchase. Days of shipment may vary due to availability of items and location of your address. Orders are not shipped on the weekends or holidays. 

 

EXCHANGE & RETURNS

All items can be returned within 14 days starting from the day you receive your package. If you wish to return your item, tags and packeging needs to be intact. The shipping fee of returning the item will not be included. Please write our returns@lekokonutbikini.com. Here we will send you our RETURN DOCUMENT you need to fill out to complete your request. If you have any doubts or questions regarding returns or exchanges do not hesitate to contact us! 

 

TAXES & DUTIES

Your order may be applied import duties and taxes, which are charged once a shipment reaches your country. Taxes and duties are not included in your shipping fee. Le Kokonut Bikini is not responsible for any duties/taxes applied to your package. Customs policies vary from country to country, for further information, please contact your local customs office. If you refuse a shipment from Le Kokonut Bikini, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are held on the package. 

 

CONFIRMATION 

After placing your order you will receive a confirmation of your order by mail. When your order ships you will receive another email informing you with a tracking number so you can track your package. If you for some reason did not receive an email, please check your spam folder and add info@lekokonutbikini.com to your safe sender list. 

 

SIZING

All our bikini comes in three sizes S, M and L. All our bikinis are very flexible and have tying straps, this means that the bikinis can cover multiple sizes. Also depending on how you like your bikini fit. 

 

CARE INSTRUCTIONS

The crochet bikinis are made of 100% cotton, all bikinis are covered with a lining made of Lycra to provide comfort and make the style more suitable for the water. The straps are also made of Lycra, which also provides comfort. The pom poms are made of cotton. The bikinis can ONLY be hand washed. If using a hand wash programme on your washing machine, remember to use a washing bag for your bikini. Notice! this bikini style will take a longer time drying after going into the water by the beach or swimming pool.